Contact
Questions, bug reports and ideas for new tools are all welcome.
Write to hello@filetoaster.com. FileToaster is a small, independent site, so replies can take a few days, but every message is read.
Reporting a bug
If a file won’t convert or something looks wrong, these details help us find the problem quickly:
- The page you used, for example “HEIC to JPG”, or its address.
- Your browser and device, for example “Chrome 131 on Windows 11” or “Safari on iPhone 15, iOS 18”.
- What happened: the error message shown, or what the result looked like.
- What you expected to happen instead.
- About the file: its type, rough size, and where it came from (for example “a photo from an iPhone 14” or “a PDF exported from Word”). For PDFs, say whether it’s a scan.
- Steps to reproduce, if it only happens in certain cases.
- If you know how: any red error lines in the browser’s developer console (F12 → Console).
Never send us private files
Please don’t attach your personal files to an email, even if they’re the ones that fail. FileToaster is built so your files never leave your device, and email would undo that.
Describe the file instead. If we need a sample to reproduce a problem, we’ll ask whether you can create a harmless test file that shows the same issue, for example a new photo of a blank wall taken with the same phone.
Ideas and feedback
Missing a conversion you need? Tell us what you’re trying to convert and why. It helps us decide which tools to build next.
Privacy questions
See the privacy policy and cookie page, or email the address above.